Refund and Cancellation Policy

1. The free trial

Every new business gets a free trial. Nothing is charged during it. If you decide not to continue, cancel before the trial ends and you will not be charged at all.

2. Cancelling a subscription

You can cancel at any time from inside the app or by writing to us. Cancellation stops the next renewal; it does not cut you off mid-period. You keep access until the end of the period you have already paid for.

3. Refunds

Setup, migration and training work already carried out is not refunded, because the time has been spent.

• Charged by mistake — a duplicate charge, a charge after you cancelled, or a charge on a plan you did not choose: refunded in full, always.
• The service was unusable and we could not put it right in a reasonable time: refunded for the affected period.
• You changed your mind mid-period: monthly subscriptions are not refunded for the remainder of the month; annual subscriptions are refunded for whole unused months, less any discount you received for paying annually.
• Within 7 days of your first paid charge: refunded in full if you tell us it is not right for you. We would rather you left cleanly than stayed resentfully.

4. How to ask, and how long it takes

Write to techavtar.official@gmail.com from the email address on the account, saying what you want refunded and why. We reply within two working days.

Approved refunds are sent back to the original payment method. Our payment provider typically takes 5 to 7 working days to return the money to your bank or card, and that part is out of our hands.

5. What happens to your records

Cancelling does not delete your data immediately. We keep it for 90 days so you can ask for a copy or change your mind, then delete it. Ask us sooner and we will delete it sooner.

6. Contact

Techavtar, Mumbai, India. Email techavtar.official@gmail.com.